Sola, Norway
Flyplassvegen 184
N/A
+47 21002200
We are really dissatisfied with the service. One of the worst services I have experienced. We were supposed to receive our package 4 weeks ago. But due to the lack of communication/sense of urgency from DHL, the package has been with the Customs for 4 weeks. Bear in mind this is the “Express” service that we paid for and so far we have not received any offer of compensation. We have had to call DHL many times (3 times a week) asking them to expedite the process. This was supposed to be between the Customs and DHL, but due to the lack of effort from DHL, we have had to step up and be the middle person. The package was sent from Malaysia and did not have to go through the UK, so there is no question about it being stuck due to Brexit etc. The package also did not contain any prohibited items by DHL, the countries involved, as well as the Customs. We are seriously frustrated with DHL and moving forward we will be considering other companies for such service.
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Worst service ever. I recommend never to use DHL Norway.
Good service.
Went there today to send an international courier. Got it done is 15 min. Very polite person at the counter.
Good service
DHL works great for shipping stuff across the world. But this DHL branch is not great as a sending point for the customers. The area assigned to visiting customers is tiny and there is hardly room for more than 2-3 people. There are no chairs for waiting and you might have to end up typing in all the information on the PC that is available there while the DHL staff runs around.
One star review for the DHL Stavanger is way too much. They have an extremely poor service and extremely expensive. The personnel is irresponsible and unprofessional. I have paid a lot for express delivery, it's been 10 days and my product has not been reached the destination. The personnel made mistakes when registering my package and I am now wasting a lot of time and efforts calling them and writing tens of emails. It is extremely frustrating. There is no one person to hold responsible there. If I only knew, it would have been cheaper and way much faster to buy a plane ticket myself and deliver the goods. It's a totally crappy service. Do yourselves a service, never use DHL.
Can't pick up from here. Only from Sola Airport :(
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