Oslo, Norway
Akersgata 45
N/A
+47 23333023
Wheelchair-accessible entrance
Pathetic.hidden charges.long waiting times.can take 30 mins or more for placing orders.doesnot support otc.worst experience.
like
Untrustworthy player in the Nordic market. Don't understand how it has so many users. In the year 2020, interfaces and functionality should be a simple matter.
Absolutely terrible customer service. 2 months to process agreement and still not done. Cannot get through to anyone and all they can say is ' back log'. Will be closing my account. Their commission rates are not the best either.
Oh, how i miss netfonds.no that was bought by Nordnet. Nordnet is a lot more rigid and does many tricks and moves to get more money out of each and every customer - things that i had taken for granted at Netfonds. For instance like taking interest rate when taking money out after a stock sale too early- you have to be careful, wait and manually follow the correct payment date before you take your money out. I did not find any automatic way of taking money out at the rent free date as was so easy with Netfonds. At netfonds - this was so convenient and automatically set the correct date. I really don't feel like Nordnet is caring about me as a customer - it's easy to see how they are more interested in earning money with extra charges rather than getting satisfied customers. I totally agree the rating this company has been given in avarage by others. Very very disturbing move from Netfonds to Nordnet - even the dividend payout was messed up and kept at a internal account at Nordnet without any information given - it's strange that such a hand over from Netfonds to Nordnet is legal. Nordnet says a payout directly to the stock owner is not possible - they collect the dividend first. That means lots of more admin work! This is without mentioning all the double answers of new customer questions - i would give 0 out of 0 points in terms of the customer experience after Netfonds. Therefore - it is a lot better to choose again and find a better internet broker without so much rigid hassle and extra administration work. The reason is I never chose to be a customer at Nordnet - they \bought\ me as a customer....
If you call customer service, be sure to talk to the brokers. The normal customer service agents are completely incompetent. Could write a 800 word SA about why, but just take my word for it. Too bad there is really no alternative in Norway.
Excelent platform, poor customer service.
Helt ok som plattform men dette er kanskje det eneste positive. Som nybegynner så var jeg ganske dårlig orientert om kurtasjer hos andre plattformer, men det ser ut som Nordnet er blant de som er dyrere. Så var de kundeservice da. Man handler en aksje, et splitt skjer i løpet av helgen. Neste uke får man ikke solgt aksjen. Kundeservice svarer bare med en serie \vet ikke\ og meglerbordet nekter å utføre salg per telefon. Svært betryggende å få høre at salget \kanskje\ \hvis man er heldig\ kan gjennomføres om et par dager. Nevnte jeg at jeg brukte 55 minutter uten å nå til meglerbordet så ytterligere 30 min for å nå til kundeservice? Skjerp dere.
Ønsket hjelp med å konfigurere fingertrykk, siden jeg hadde glemt innlogging og ikke ønsket å vente i 1 uke før jeg fikk ny innlogging i et brev. Da er det best å ringe tenkte jeg, det går da fortere. Det endte opp med at jeg måtte vente 1 uke i ventelinjen istedenfor. (PS: det er kun et spøk, måtte vente 30 min før jeg la på, kom ikke 1 plass lenger ned)
Deli
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